Saturday, July 17, 2010

Converstaion I had with a customer the other day.

I know I shouldn't have but I just couldn't help myself. And I would not have if she hadn't been really really rude......

We have a shoe right now that comes in three colours; black, cream and a sort of faux snake skin. The black one is regular price, the cream on is on sale and the faux snake skin is clearance. So a customer approaches me with the cream shoe in her hand and we have the following conversation:

Customer: "This shoe is on sale."
Me: "Yes it's on sale for $27.99" (or whatever the sale price is I can't remember)
Customer: "No." Points to different colour shoe of the same style that is clearance "It's on sale for $15"
Me: "No. That colour is $15, the cream coloured one is $27.99"
Customer: "But they're the same shoe they should be on sale for the same price."
Me: "Well.........they're not. The different colours are different prices."
Customer: "But they're exactly the same!!"
Me: "So.......Why don't you get the $15 one then?"
Customer: "Well, I don't like that one. "
Me: "But they're exactly the same."
Customer: "No, they're not. "
Me: "But you just said...."
Customer: "Well, they are the same shoe but they are different colours."
Me: "Yep, and the different colours are different prices."
Customer: "But why?!!"
Me: "Well, why don't you like the faux snake skin coloured one?"
Customer: "I just don't"
Me: "I guess that colour is not as popular so they put it on clearance for $15."
Customer: "Well, can't you just give it to me for $15?!!"
Me: "Um, no."

In the end she bought the cream coloured one.

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